+66 986 628 623

You can call and message us via WhatsApp. Bookings for tomorrow close at 20:00 tonight.

68/26 Moo 5, Khuk Khak, Takua Pa, Phang Nga, 82220

We’re centraly located opposite 7/11 Bang Niang Market. Just cross the street and look left.

contact@medivingkhaolak.com

Last updated: 17 January 2026

1) Who we are

This Privacy Policy explains how ME Diving Khaolak Co., Ltd. (“we”, “us”, “our”) collects, uses, and protects personal data when you visit medivingkhaolak.com or contact/book with us.

Company: ME Diving Khaolak Co.,Ltd.
Address: 68/26 Moo 5, Khuk Khak, Takua Pa, Phang Nga 82220, Thailand
TAT license no.: 34/03222
Email: contact@medivingkhaolak.com
Mobile/WhatsApp: +66 986 628 623
Landline/Fax: +66 (0) 76 410 118

2) What personal data we collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email address, phone number, messaging app contact (e.g., WhatsApp), social media handle (if you contact us that way).
  • Booking details: dates, services booked, number of participants, accommodation location for pick-up (if relevant), special requests, language preferences.
  • Payment details: payment confirmations, transaction references, billing details. (Note: we do not store full payment card details if handled by a payment provider.)
  • Diving/training details: certification level, agency number, logged dives (if needed for certain trips), course performance records, and certification processing information.
  • Identity details (only when necessary): passport/ID details if required by law, insurance, boat operators, or for specific services.
  • Medical and fitness-related information (only when relevant): information you provide in medical questionnaires or doctor’s clearance documents for participation safety.
  • Communications: messages, emails, and call notes when you contact us.
  • Technical data: IP address, device/browser information, and website usage data (typically via cookies or similar technologies).

3) How we collect personal data

  • When you fill in forms on our website or contact us by email, phone, WhatsApp, or social media.
  • When you book or participate in our services.
  • Automatically when you use our website (via cookies and similar tools). For details, see our Cookie Policy.

4) Why we use your data (purposes)

We use personal data to:

  • Respond to enquiries and communicate with you.
  • Process bookings, organize trips/courses, arrange pick-up where applicable, and deliver services.
  • Manage payments, accounting, and invoices/receipts.
  • Run training courses and process certifications with the relevant training agencies (where applicable).
  • Ensure safety, including assessing fitness-to-participate and handling emergencies.
  • Improve our website and services (analytics, troubleshooting, performance, security).
  • Marketing communications (only where permitted and where you have not opted out).
  • Comply with legal obligations and handle disputes or claims.

5) Legal bases (where applicable)

Where data protection laws require it (e.g., GDPR for EU/EEA visitors/customers, and relevant Thai data protection laws), we rely on one or more of the following:

  • Contract necessity: to provide the services you request (e.g., bookings, courses, rentals).
  • Legitimate interests: customer support, service improvements, fraud prevention, and website security.
  • Consent: where required (e.g., certain cookies/marketing).
  • Legal obligation: accounting, tax, licensing, and other legal requirements.
  • Vital interests: in emergencies affecting health or safety.

6) Medical and sensitive data

Medical and fitness information is treated as sensitive data. We only request and use it when necessary to assess safety and eligibility to participate. We limit access to this information and keep it only as long as needed for safety, compliance, and record-keeping purposes.

7) Who we share your data with

We may share personal data with trusted third parties only when necessary to deliver services, comply with law, or operate our business, such as:

  • Service providers (e.g., website hosting, email services, IT/security providers).
  • Booking, payment, and accounting providers (to process payments and maintain records).
  • Training agencies (for course registration and certification processing where applicable).
  • Boat operators, transport partners, guides and other operational partners involved in delivering your booked services.
  • Authorities where required by law (e.g., regulatory, tax, licensing).
  • Emergency services or medical providers in case of an incident where sharing is necessary for your safety.

We do not sell your personal data.

8) International data transfers

Your data may be processed or stored outside Thailand depending on where our service providers (such as hosting, email, or analytics tools) operate. Where required, we take reasonable steps to ensure appropriate safeguards are in place for cross-border transfers.

9) Cookies and analytics

Our website may use cookies and similar technologies for essential site functionality, performance, analytics, and (where used) marketing. For details on what we use and how to manage preferences, see our Cookie Policy.

10) Marketing communications

  • If you contact us or book with us, we may send service-related messages (e.g., confirmations, schedule updates, safety info). These are not marketing.
  • We may send marketing messages only where permitted by law and where you have not opted out.
  • You can opt out of marketing at any time by contacting us at contact@medivingkhaolak.com.

11) Data retention

We keep personal data only as long as necessary for the purposes described in this policy, including:

  • Booking and accounting records: for as long as required by applicable laws and legitimate business needs.
  • Training records: as needed to administer courses and meet training agency or safety record-keeping expectations.
  • Medical/fitness documents: only as long as necessary for safety, compliance, and incident record-keeping.
  • Enquiry messages: kept for a reasonable period to manage follow-ups and service quality.

12) Your rights

Depending on applicable law and your location, you may have rights such as:

  • Access to your personal data.
  • Correction of inaccurate or incomplete data.
  • Deletion of your data in certain cases.
  • Restriction of processing in certain cases.
  • Objection to processing based on legitimate interests in certain cases.
  • Withdrawal of consent where processing is based on consent.
  • Data portability where applicable.

To exercise your rights, contact us at contact@medivingkhaolak.com. We may need to verify your identity before fulfilling a request.

13) Security

We take reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed 100% secure.

14) Children

Our services are not intended to be booked online by children without involvement of a parent/guardian. If you believe a child has provided personal data to us without appropriate consent, please contact us and we will take appropriate steps.

15) External links

Our website may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of those third parties. Please review their policies directly.

16) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The newest version will be published on this page with an updated date.

17) Contact

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Email: contact@medivingkhaolak.com
Website: medivingkhaolak.com
Mobile/WhatsApp: +66 986 628 623