+66 986 628 623

You can call and message us via WhatsApp. Bookings for tomorrow close at 20:00 tonight.

68/26 Moo 5, Khuk Khak, Takua Pa, Phang Nga, 82220

We’re centraly located opposite 7/11 Bang Niang Market. Just cross the street and look left.

contact@medivingkhaolak.com

Last updated: 17 January 2026

1) Who these Booking Terms apply to

These Booking Terms apply to all bookings made with ME Diving Khaolak Co., Ltd. (the “Company”, “we”, “us”) for any diving, snorkeling, training course, boat trip, guided activity, equipment rental, transport/pick-up, voucher, or related service (the “Services”), whether booked via our website, messaging (WhatsApp), email, phone, in person, or through a partner.

2) Contact & operator details

ME Diving Khaolak Co.,Ltd.
68/26 Moo 5, Khuk Khak, Takua Pa, Phang Nga 82220, Thailand
TAT license no. 34/03222
Website: www.medivingkhaolak.com
Email: contact@medivingkhaolak.com
Mobile/WhatsApp: +66 986 628 623
Landline/Fax: +66 (0) 76 410 118

3) Booking & confirmation

  • A booking is considered requested once you contact us with your preferred date(s), participant details, and desired Services.
  • A booking is considered confirmed only when we send you a written confirmation (email or message) and, where required, we have received the deposit or full payment.
  • We may refuse or cancel a booking if safety requirements are not met (see Section 8), if information provided is materially inaccurate, or if minimum participant numbers are not reached for certain trips.

4) Pricing, inclusions & exclusions

  • Prices are as quoted at the time of booking and may be listed in THB unless stated otherwise.
  • Unless explicitly included in your confirmation, prices may exclude marine park fees, equipment upgrades, private guide fees, alcoholic beverages, tips, transport outside our standard pick-up zones, and other third-party charges.
  • Any special inclusions/exclusions (e.g., private boat, specific sites, Nitrox, rental gear) will be stated in writing in your booking confirmation.

5) Deposits & payment

  • Some Services require a deposit to secure your place (especially peak season, boats with limited seats, private trips, or multi-day courses). If a deposit is required, the amount and deadline will be stated in your confirmation.
  • The remaining balance (if any) is typically due before the Service starts, unless we confirm a different arrangement in writing.
  • If a payment deadline is missed, we may release your reserved place to other customers.

6) Changes requested by you (rescheduling, name changes, activity changes)

  • We will do our best to accommodate changes to dates, participant names, or activities, subject to availability and operational constraints.
  • If you request a change that results in a price difference (e.g., different trip type or season), you agree to pay the difference or receive a credit/refund according to the applicable Refund Policy.
  • For last-minute changes (e.g., within 24 hours of start), changes may not be possible and may be treated as a cancellation.

7) Cancellations

Important: The exact refund amounts and timelines are defined in our Refund Policy. This section explains how cancellations are handled operationally.

7.1 Cancellations by you

  • If you need to cancel, you must notify us in writing (email or message) as soon as possible.
  • No-shows, late arrivals, or missing pick-up times are generally treated as cancellations and may be non-refundable (see Refund Policy).

7.2 Cancellations or changes by us (weather, safety, operational reasons)

  • Diving and boat activities depend on weather, sea conditions, currents, visibility, and safety considerations. The captain, dive leader, or Company management may change departure time, itinerary, dive sites, or cancel for safety or operational reasons.
  • If we cancel a Service, we will offer one or more of the following (as applicable): reschedule to another date, offer an alternative Service of similar value, issue a credit, or refund according to our Refund Policy and any non-refundable third-party costs.
  • If conditions require changing dive sites (instead of cancelling), this is not considered a cancellation and does not automatically entitle refunds.

8) Fitness, medical requirements & diver responsibility

  • All participants must be in suitable physical condition for the booked activity.
  • For scuba diving (including training), you may be required to complete a medical questionnaire. If the questionnaire indicates risk factors, you must provide a doctor’s clearance before participating.
  • You must inform us in advance of any medical conditions, recent illness, injuries, pregnancy, medications, or concerns that could affect safety.
  • For some activities, we may refuse participation or require modification (e.g., shallower dives, private guide, alternate activity) if we believe it is necessary for safety.

9) Certification, experience & minimum requirements

  • You are responsible for ensuring you meet the prerequisites for the activity you book (e.g., certification level, age minimum, logged dives, recent experience).
  • You must bring proof of certification (physical or digital card where accepted) and a logbook if required for certain sites or trips.
  • We may require a refresher or check dive if you have not dived recently or if we believe it is necessary for safety.

10) Training courses (standards & completion)

  • Training is conducted according to applicable agency standards and instructor judgment.
  • Certification is not guaranteed; it depends on meeting performance requirements, skill mastery, knowledge development, and safety standards.
  • If additional sessions are required to reach the standard, extra costs may apply (we will discuss options clearly).

11) Equipment, rental gear & responsibility

  • If you rent equipment from us, you agree to use it responsibly and return it in the same condition, normal wear and tear excepted.
  • Loss or damage beyond normal wear may be charged at repair or replacement cost.
  • You are responsible for checking your equipment fit and comfort before departure and notifying staff immediately of any issues.

12) Safety rules & conduct

  • You agree to follow instructions from our staff at all times, including safety briefings, boat rules, and dive plans.
  • We reserve the right to refuse service or end participation without refund if a participant is intoxicated, behaves dangerously, harasses staff/guests, ignores instructions, or otherwise creates risk.
  • We support marine protection: do not touch marine life, do not collect anything, maintain good buoyancy control, and follow local marine park rules.

13) Liability, waivers & assumption of risk

  • Scuba diving, freediving, snorkeling, boating, and related activities involve inherent risks, including serious injury or death.
  • You may be required to sign liability waivers and assumption-of-risk forms before participating.
  • Our detailed terms are provided in the Liability page and any activity-specific waiver documents.

14) Insurance

  • We strongly recommend that you have appropriate travel insurance and, for scuba activities, diving accident insurance that covers diving-related medical care and evacuation.
  • You are responsible for your own insurance coverage and any costs not covered by insurance.

15) Pick-up times, punctuality & missed departures

  • If pick-up is included, we will confirm an estimated time window. Times can vary due to traffic and multiple stops.
  • You must be ready at the confirmed location on time. If you miss pick-up or departure, it may be treated as a late cancellation/no-show (see Refund Policy).

16) Photos & video during activities

  • We may take photos or videos during trips for operational or marketing purposes.
  • If you do not want to appear in marketing material, please tell us in writing before the activity begins.

17) Third-party services

  • Some components may be provided by third parties (e.g., park fees, boats, transport partners). Their rules and availability may apply.
  • Where third-party charges are non-refundable to us, they may also be non-refundable to you (see Refund Policy).

18) Governing law & disputes

These Booking Terms are governed by the laws of Thailand. Any disputes should first be addressed by contacting us so we can try to resolve the issue quickly and fairly.

19) Changes to these Booking Terms

We may update these Booking Terms from time to time. The version published on our website at the time of your booking request will generally apply, unless a change is required by law or relates to safety.

20) Questions

If you have any questions about these Booking Terms, contact us at contact@medivingkhaolak.com.